I'm locked out of my course
Florida, Wisconsin or Tennessee
Failed too many personal validation questions.
If you fail too many personal validation questions (in some cases, as few as one), then you will be locked out of the course. You will need to call us and verify the answers to your personal validation questions before we can unlock the course for you.
#1: Spent the maximum amount of time allowable by the OH DPS in any course in a 24 hour period of time.
The course will automatically let you return once you enter a new 24 hour period. You can only spend 6 hours maximum per day in an Ohio course.
#2: Failed too many personal validation questions.
If you didn't answer a personal validation question correctly, you will immediately be shown another. If you fail both of them in a row, you will automatically be locked out of the course for 24 hours. After waiting, you can come back to the course and continue.
#3: You are required by the OH DPS to take a short break (Teen Driver's Ed Course Only)
The course will be available for you again as soon as your required break is over.
#4: Failed the final exam.
If you fail the final exam, the OH DPS requires that you wait 24 hours before you can try again. After 24 hours, you will be able to take the exam again.
#5: Failed the final exam three times.
If you have failed the final exam three times, then the State of Ohio requires you to retake the entire course. Unfortunately, since this is a state requirement, there's no way around this. However, we won't make you pay for the course again if this happens! Please reach out to us and we'll give you the course again for free.
I registered with a local driving school, how do I access my course?
Step 1: Check Your Email You will receive a welcome email from Too Cool Traffic School once your course seat has been assigned to you by your driving school. Please read the entire email carefully before clicking any links. The first link will let ...
I logged in and can't find my course
I'm being prompted for personal details. If you made your payment for the course but didn't completely finish entering your personal details during the registration process, then when you first log in, it will prompt you to finish finalizing your ...
I'm being asked to pay for the course again even though I already paid
Check to make sure that your payment was processed successfully. If you entered your payment details but the billing zip code was entered incorrectly, the payment won't process. This is how we help prevent credit card fraud. To see if the payment ...
How do I start my Ohio 24hr Teen Driver's Ed course?
OHIO EXCLUSIVE: This applies to any student who has registered for the teen driver's ed course for Ohio, but hasn't started the course yet. Step 1: View the Dashboard After you log in, you will be taken to your account dashboard where you will see ...
How do I pass the Ohio Abbreviated Adult Course?
OHIO EXCLUSIVE: This applies to any person who failed any portion of their driving test in Ohio and is taking the Abbreviated Adult Driver Training course so that they can retake their test at the BMV. You MUST spend at least 4 hours in the course. ...