How Voice Biometrics work
Specific locations in the course will prompt the student to click a button to receive a phone call to verify their identity.
- If a student fails 3 consecutive times, they will be locked out.
- Once locked out, students will have to re-enroll and start over.
Manual Staff Override (exceptions):
The 2COOL Support team can manually unlock students if voice biometrics fail due to specific reasons we determine and/or allow students to reset their voice biometrics. Students will need to confirm their identity based on any of the following:
- Name, date of birth, address Address
- Personal Validation Questions
- Course content questions