I need a new certificate (Ohio)
This applies to getting a new Ohio Certificate of Completion or Certificate of Enrollment mailed. If you need a new certificate for a Florida course click here. For Wisconsin or Tennessee, please reach out to us.
This is for students who have lost or misplaced their certificate, it never arrived in the mail, or they need to have us correct information.
Scroll down below your course(s) and click the "Request Replacement Certificate" button.
Select which course you need the new certificate for. There is a $5 fee to purchase another certificate from the State of Ohio.
Select the shipping method you would like us to use to re-send your certificate.
Then, you will be taken to the cart to checkout.
After you finish making the payment, click the "Complete Steps" button on your dashboard.
You will be prompted to:
- Download and print a form, fill it out and take a picture of it
- Upload the picture of the form to your account
If there is any information that needs to be changed/corrected/updated, please be sure to include the updated change on your form.
If there was an error with your form, you will see a notice on your account dashboard that prompts you to re-upload the form so we can process your certificate.
Once you’ve submitted everything, please allow up to 2 business days for your certificate request to be processed. Once your new certificate has been mailed, you will receive an email with a tracking number. If you haven’t heard from us or received an email, please reach out to us.
Where is my certificate? Has my certificate been mailed?
OHIO EXCLUSIVE: This applies to getting an Ohio Certificate of Completion or Certificate of Enrollment mailed. For all other states, your course certificate will be available to download on your account dashboard. Has my certificate been mailed? ...
How do I expedite my certificate shipping?
OHIO EXCLUSIVE: This applies to getting an Ohio Certificate of Completion or Certificate of Enrollment mailed. If you have a course in Florida, Wisconsin or Tennessee, you can download and print the course certificate from your account dashboard. If ...
When will I get my certificate?
Certificates are mailed Monday – Friday at 11 AM. You must complete the course or meet the requirement for the enrollment certificate (Ohio 24 hour course only) by 11 AM; otherwise, it will be mailed the NEXT BUSINESS DAY when we re-open. OHIO ...
My course expired and I need a new one
In Ohio, the state has established expiration dates for courses. If a student's course expires, they are required to re-enroll and start again from the beginning. If you have a documented reason that prevented you from completing the course before it ...
I need a new certificate (Florida)
FLORIDA EXCLUSIVE: This applies to getting a new certificate of completion for one of our Florida courses. For all of our Florida courses, you are able to immediately download and print your certificate of completion. However, if you accidentally ...