I need a new certificate (Ohio)

I need a new certificate (Ohio)

OHIO EXCLUSIVE: This applies to getting a new Ohio Certificate of Completion.  If you need a new certificate for a Florida course click here. For Wisconsin or Tennessee, please reach out to us.
This is ONLY if information on your certificate is incorrect. If so, please follow these steps to request a new certificate.
If you just need another copy of your certificate, you can download and print your certificate from your account. 

Log into your account, then follow the next steps to confirm your address and request your new certificate.

CONFIRM YOUR PERMIT/DRIVER'S LICENSE ADDRESS


1. On your MY ACCOUNT OVERVIEW Page, click on " MANAGE" in the " My Certificate Addresses" box.


2. On the next screen, check to see your PERMIT ADDRESS on the LEFT is correct. We no longer mail certificates, so you can ignore your your MAILING ADDRESS on the right.

Please make sure your PERMIT ADDRESS matches the address listed on your permit or driver's license. This is required for your certificate to be accepted.
Click "Save and Exit" at the bottom to save your changes.


HOW TO REQUEST A NEW CERTIFICATE

1. Click "certificates" on the left-hand side of the screen.



2. Next to your course, click the blue button that says "Request a New Certificate".


3. Select which course you need the new certificate for. There is a $10 fee to purchase another certificate from the State of Ohio.



4. Then, you will be taken to the cart to checkout. 


5. After you finish making the payment, return to your dashboard/home page and click "replacements" on the left-hand side of your screen. 


7. Click the blue "Replacement Form" button.


You will be prompted to:
  1. Download and print a form, fill it out and take a picture of it
  2. Upload the picture of the form to your account
PLEASE write on the form what needs to be updated on your certificate. This will expedite your replacement being issued.




If there was an error with your form, you will see a notice next to your replacement certificate that prompts you to re-upload the form so we can process your certificate.  

Once you’ve submitted everything, please allow up to 2 business days for your certificate request to be processed. You will be notified when the information on your certificate has been updated and you can download the new one.

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