Where is my certificate? Has my certificate been mailed?

Where is my certificate? Has my certificate been mailed?

OHIO EXCLUSIVE: This applies to getting an Ohio Certificate of Completion or Certificate of Enrollment mailed. For all other states, your course certificate will be available to download on your account dashboard.

Has my certificate been mailed?

First of all, you will need to log into your account. Then, you can check to see the status of your certificate(s).
  1. Desktop Computer: When you are on your Student Dashboard, look to the right side of your Enrolled Courses to see your certificate status. If you have a certificate that has been shipped, your tracking information will be found there as well.
  2. Mobile Device: On a phone, tablet or other mobile device, you will need to scroll down to find the Certificate Status section. 
The Certificate Status area on the Student Dashboard will identify if a certificate has been shipped. If it has, you will see the date, tracking number and your state issued certificate number.

My certificate has been delivered but I didn’t get it.

If you see that your certificate has been delivered and you don’t have it, there are two possible explanations:
  1. Your certificate was sent to your driving school. If you registered for our program through a behind-the-wheel driving school, this is the option that most people select and forget about!
  2. Your mailing address was incorrect or the certificate was lost in the mail. If this happens, you will need to request a new certificate
If your certificate is marked as delivered, check the “certificate status” area and find a tracking number. It should help you locate where your certificate was sent. 




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