I was double-charged for something

I was double-charged for something

If there is a double-charge on your bank statement, please check your 2Cool Traffic School student account details to verify the status of your payment. 

  1. Did you attempt the purchase several times?
  2. Did you try signing up with different emails?
  3. Were you unsure of your billing zip code when you placed your order?
  1. Login to your account
  2. At the top of the screen, click "Account" 
  3. Click "Purchase History"
  4. See if there is any payment listed. 
    1. If the payment went through, it will show "Successful"
    2. If the payment was attempted but an incorrect billing zip code was entered, it will show "Pending Stripe Verification"
  5. Verify if we received two successful payments on your account.

Tip #1: If you have a transaction showing "Pending Stripe Verification" your bank may place a temporary hold in your account for that amount, however, it is usually returned later that same day. We do not collect the payment for those orders in an effort to prevent credit card fraud. In this case, please wait 3-5 days before contacting us about your double-charge.
Tip #2: You can always reach out to us for assistance. Please just be prepared to provide us with a screenshot or scan of your bank statement so we can verify the double-charge, and we will be happy to credit you back. Refunds take 3-5 days on average to return to your bank account.

    • Related Articles

    • I'm being asked to pay for the course again even though I already paid

      Check to make sure that your payment was processed successfully. If you entered your payment details but the billing zip code was entered incorrectly, the payment won't process. This is how we help prevent credit card fraud. To see if the payment ...
    • I logged in and can't find my course

      I'm being prompted for personal details. If you made your payment for the course but didn't completely finish entering your personal details during the registration process, then when you first log in, it will prompt you to finish finalizing your ...
    • BDI Course

      General Info 1. I got a ticket and have to take the BDI Course. What do I do? – Pay your ticket online here. – Select “Attend traffic school” – Register here to complete our BDI course. – We will automatically notify the State of Florida of your ...
    • How do I expedite my certificate shipping?

      OHIO EXCLUSIVE: This applies to getting an Ohio Certificate of Completion or Certificate of Enrollment mailed.  If you have a course in Florida, Wisconsin or Tennessee, you can download and print the course certificate from your account dashboard. If ...
    • 24 Hour Teen Driver's Ed FAQ's

      Quick Overview: 24 Hour Course & Getting Your License Register and pay for the program. Parent or guardian verifies their identity. Two ways to get verified: Automatic verification Parent Affidavit. If we can't automatically verify the parent, they ...