I can't download my certificate

I can't download my certificate

This article is specifically for Florida certificates. If you are having trouble with a certificate in Ohio, please send us a support ticket.

Sometimes, a certificate will not generate if you have a formatting or reporting error on your account. Please see the following tips that may help you get your certificate to generate.
If you still can't get your certificate to download, please reach out so we can take a look.

Florida Errors

BDI - Citation Reporting Details

If you are getting an error after taking the BDI Course, you should check to make sure that your reporting details are correct.
  1. Click the "My Account" dropdown menu at the top and select "Purchase History". 
  2. Click the "Update Registration Details" button.
  3.  Make sure that the reason selected is correct.
    1. You should only have a citation number if you select BDI Election. Do not enter anything in the Court Case Number field. 
    2. BDI Court Ordered is ONLY for cases where a judge tells you that you are required to complete the course. If you are taking the course to prevent points from being added to your driving record, it is a BDI Election. 
    3. If you entered a citation number, check to make sure it is correct. If it is too many or too few characters, there may be an error.

BDI - Out-of-State Licenses

If you have an out-of-state/Non-Florida license, please allow extra time for processing. If you cannot access your certificate within 1 business day of completing the course, please send us a support ticket.

BDI or TLSAE - Name Length Issue

If you have a particularly long name, the state system may be refusing to accept the record. 
  1. Click "My Account" at the top of the screen and navigate to "Edit Profile"
  2. If you have multiple names in the first or last name field, remove at least one and/or move it to the middle name field and then click the "Save and Exit" button.  
  3. Try to print your certificate again.

TLSAE (Drug and Alcohol Course) - Formatting Error

  1. Click the "My Account" dropdown menu at the top and select "Purchase History". 
  2. Click the "Update Registration Details" button.
  3. Check to make sure that you only have one field filled in for the SSN, Alien Registration Number or Non-Alien Registration Number. If you need to make any changes, click "Update Registration Details". 
     
If you have an i94 Number, that will go in the "Non-Alien Registration Number" field. If there is a letter in your i94 Number, replace the letter with a 0.