I'm being asked to pay for the course again even though I already paid
Check to make sure that your payment was processed successfully. If you entered your payment details but the billing zip code was entered incorrectly, the payment won't process.
This is how we help prevent credit card fraud.
To see if the payment went through, you can check with your bank or look at your 2Cool Traffic School student account details.
- Login to your account
- At the top of the screen, click "Account"
- Click "Purchase History"
- See if there is any payment listed.
- If the payment went through, it will show "Successful"
- If the payment was attempted but an incorrect billing zip code was entered, it will show "Pending Stripe Verification"
If you have confirmed that your payment was successfully processed and you do not have access to your course, please reach out to us so we can assist you.
I already paid for my course but am being told to pay again
If you registered through a driving school, you should have received a link to complete your registration. ONLY CLICK THE LINK 1 TIME. If you have already created your account by clicking the registration link in your email, clicking it again will ...
I logged in and can't find my course
I'm being prompted for personal details. If you made your payment for the course but didn't completely finish entering your personal details during the registration process, then when you first log in, it will prompt you to finish finalizing your ...
I registered with a local driving school, how do I access my course?
Step 1: Check Your Email You will receive a welcome email from Too Cool Traffic School once your course seat has been assigned to you by your driving school. Click the link in the email. If you don’t see an email, be sure to check your SPAM or JUNK ...
I'm locked out of my course
Florida, Wisconsin or Tennessee Failed too many personal validation questions. If you fail too many personal validation questions (in some cases, as few as one), then you will be locked out of the course. You will need to call us and verify the ...
I was double-charged for something
If there is a double-charge on your bank statement, please check your 2Cool Traffic School student account details to verify the status of your payment. Consider: Did you attempt the purchase several times? Did you try signing up with different ...